Shipping policy

Delivery

  • You must live in our delivery area to order.
  • We deliver throughout the day on the nominated delivery day(s). All shipments require the authority to leave. If you will not be home please leave specific delivery instructions on the checkout page for our drivers to follow.
  • Ownership of the goods will transfer to you once we have delivered them to your nominated address.
  • We cannot commit to a delivery window. We will try to accommodate, but cannot guarantee, special requests.
  • Authority to leave is required for all orders.

The Specifics

This page (together with the documents referred to on it) tells the customer (You) the terms and conditions on which Wilding Foods (We/Our/Us) will supply to You the products (Products) listed on our website www.wildingfoods.com.au (Our Site) via one of our subscription services (Services). Please read these terms and conditions carefully before ordering any Products from Our Site or subscribing to one of our Services. You should understand that by ordering any of Our Products or subscribing to one of Our Services, You agree to be bound by these terms and conditions. We reserve the right to amend this Notice at any time and your use of the website following any amendments will represent your agreement to be bound by these terms and conditions as amended. We, therefore, recommend that each time you access our website you read these terms and conditions. Please understand that if you do not accept these terms and conditions, you should not order any Products from Our Site.

  1. Information About Us
  • We operate the website www.wildingfoods.com.au
  1. Service Availability
  • Our site is only intended for use by people residing in nominated postcode districts within Australia (Service Areas). We do not accept orders from individuals outside those Service Areas. Customers must provide a valid email address and credit card for all orders accepted online. We do not accept orders by phone.
  1. Your Status

By placing an order through our site, you warrant that:

  • you are legally capable of entering into binding contracts; and
  • you are at least 18 years old; and
  • you are resident in one of the Service Areas
  1. How the contract is formed between you and us
  2. After completing the subscription or order process on www.wildingfoods.com.au, you will receive an e-mail from us acknowledging that we have received your order. Please note that this does not mean that your order has been accepted.
  3. The Contract will relate only to the Product or Service you have ordered or subscribed to. Each order placed for Products through the Site that we accept results in a separate binding agreement between you and us for the supply of those Products. For each order accepted by us, we will supply the Products in that order to you in accordance with these terms and conditions.
  4. The subscription plan to our Services consists of an initial charge and then followed by recurring charges as agreed to by you. By entering into this Agreement, you acknowledge that your subscription has an initial and recurring payment feature and you accept responsibility for all recurring charges prior to cancellation. Wilding Foods may submit periodic charges weekly without further authorisation from you until you provide prior notice that you have terminated this authorisation or wish to change your payment method. Such notice will not affect charges submitted before Wilding Foods reasonably could act. To terminate your authorisation or change your payment method email info@wildingfoods.com.au
  5. By subscribing to www.wildingfoods.com.au you are agreeing to pay a recurring subscription for an indefinite period until cancelled by you or us as per our Cancellation Terms. The subscription amount and billing interval on the subscription terms set out in the application form you have completed, subject to variation in accordance with 4.5 below. You can cancel your subscription at any time. You will not be charged for any cancellation. You can re-subscribe at any time following your cancellation, but we reserve the right not to permit re-subscription where we have previously elected to terminate a subscription by you.
  6. Following any promotional subscription period, your wildingfoods.com.au subscription will be automatically extended for at the then-current non-promotional subscription rate.
  7. We reserve the right at our absolute discretion not to renew your subscription at any time without giving any reasons for our decision.
  8. Cancellation
  9. If you want to cancel, you need to do so before the cutoff date and time listed on your dashboard. If you cancel your subscription after the cutoff, you’ll still pay for and receive one final delivery.
  10. After the cutoff time, we are unable to cancel your order. This is because we purchase ingredients to make each meal every week, which allows us to deliver you delicious meals that stay fresh without freezing or vacuum sealing them.
  11. Subject to the non-excludable provisions of the Australian Consumer Law, any cancellation requests made after that time cannot be honoured. ​As a result, you will be charged the full amount of your order. ​If you have any further questions, please contact our customer service team at info@wildingfoods.com.au
  12. You may cancel your subscription at any time by editing your account details via your Dashboard, however, an upcoming order can only be cancelled prior to your weekly cutoff.
  13. If you cancel your subscription after the weekly cutoff for your order, you will still be sent a final order on the scheduled delivery date; your subscription will not be renewed after this period. Note, as there are production costs involved, wildingfoods.com.au reserves the right to refuse any refunds for cancellations after your weekly cutoff.
  14. Suspension
  15. You may suspend your subscription at anytime.
  16. Your suspension request must be received before your weekly payment date the week prior to the intended commencement of your suspension.
  17. Change of Details
  18. You must promptly advise us of any changes to your information provided to us as part of the customer registration process.
  19. Changes to address details and/or delivery instructions must be communicated before the weekly cut-off the week prior to the effective date.
  20. Changes to payment details must be communicated at least 5 days prior to the effective date. Wilding Foods will not be liable for any charges you incur as a result of out of date payment information. If Wilding Foods incurs an expense due to incorrect payment information provided by you, we reserve the right to seek reimbursement for such expense.
  21. Price and Payment
  22. From time to time Wilding Foods may need to revise the price of its products up or down. For price variations, Wilding Foods will provide notice by email no less than 7 days before the changes take effect. After such time, Wilding Foods will apply the revised pricing for your subscribed service to your existing payment details. You do not need to do anything to accept the change of price. You are under no obligation to accept the price revision and may suspend or cancel your subscription before items are delivered under the new pricing plan.
  23. The price of the Products and our delivery charges will be as quoted on our site from time to time, except in cases of obvious error.
  24. Product prices include applicable taxes including GST.
  25. Payment for all Products and Services must be by credit or debit card or any other payment method on the online checkout page.
  26. If your payment fails on your renewal date, you will receive an email immediately after the failed payment attempt to notify you. You will then have until the deadline shown to transfer funds and make the required payment for your Wilding foods meals
  27. Please note: we will not automatically attempt a second payment. If payment isn't made by the cutoff time stated in the email, you will not receive your Wilding Foods meals for the week.
  28. Refunds Policy
  29. Unfortunately we do not provide refunds in any scenario. This includes non-deliveries.
  30. Delivery
  31. We only deliver addresses within the postcode areas nominated on our site.
  32. During the ordering process, you need to select a date/delivery window for us to deliver your order to you. You also agree to provide us with complete and accurate information that we ask you to provide to enable us to fulfil your order.
  33. We will aim to deliver on the day specified. However, if an event occurs that is beyond our reasonable control, then we may not be able to do so and will not be liable to you or any other person for any such delay. In this instance, we will endeavour to provide you with notice of the delay as soon as reasonably possible.
  34. We will deliver the Products to the front door at the relevant Delivery Address. If you ask us to deliver inside a premise or building at the Delivery Address and we agree to do so, then you are responsible for any loss or damage suffered by us in connection with our delivery of the Products beyond the front door of the Delivery Address. You must make all appropriate arrangements to assist and allow us to deliver your order, including obtaining any prior security, or other, approvals which may apply to your delivery location.
  35. We may require the person accepting the delivery of your order to provide us with proof of that person’s identity (including photographic identification) and, where relevant, age. If the order has been paid by credit card, then we may also ask you to show us the credit card for us to conduct our verification checks.
  36. Wilding Foods accepts no liability or responsibility for incorrectly placed orders. Nor do we accept liability or responsibility for delivery details which are incorrectly supplied, or you fail to supply.
  37. If you will not be at home at the expected delivery time, we recommend you nominate a cool safe place for delivery of your order. If you do not provide a specific place for delivery, wilding Foods will leave your order at your front door. If you advise wilding Foods of any specific delivery instructions in your order, Wilding Foods will endeavour to comply with these instructions to the extent reasonably within its control.
  38. You will be responsible for your order from the time we deliver your products to the nominated address. We accept no liability or responsibility for any product once the product has been delivered to you.
  39. You understand that Wilding Foods may need to change your delivery date and time from time to time. We will notify you as soon as reasonably practicable if your delivery date and time changes for any reason.
  40. Acceptance or rejection of an order
  41. We reserve the right to accept or reject your order for any reason, including if the requested Product is not available, if there is an error in the price or the product description posted on the Site or in your order.
  42. If we reject an order placed through the Site, then we will endeavour to notify you of that rejection at the time you place the order or within a reasonable time after you submit your order.
  43. You are not permitted to purchase any items for resale to a third party or for trade purposes. If we have a concern with the quantity of item/s you have ordered, then we will contact you when you place the order or within a reasonable time after you submit your order.